Contact Us

We have created a handy FAQ which should answer any questions you may have around becoming a member here at A-Level Biology. Still need to contact us? Use the contact form below to get in touch with our customer support team. Please make sure you have checked our FAQ before contacting.

There is no subscription or ongoing payment for student access. Once you have paid and have access to the material you’ll never be billed again so there isn’t anything to cancel.

The teacher plan is an annual subscription which automatically renews. You can cancel this subscription at any time from your account area.

Of course! We’re known for our top-notch support and believe that to have a fantastic service you need great support.

Please note that we cannot provide tutoring or specific information on topics. Our support scope includes any issues you have with the materials and the exam spec topics only.

Yes. We constantly update and amend the materials on the site. You can download these while logged into your account.

First of all, thank you so much for your support! To become a member of A Level Biology, just visit the membership page and choose the plan that suits you best.

It only takes a few minutes to fill out our simple signup form and once that’s done you’ll have instant access to everything we offer!

To put it simply, A Level Biology is an online platform for comprehensive A Level Biology revision and teaching materials for use with UK and international exam boards.

To access the free revision material for your examination board will need a free account. We also have paid accounts which include access to all of the revision materials they could possibly need to pass their exams, including:

  • Comprehensive exam question booklets
    + over 1000 quiz questions
  • Revision mindmaps covering 50+ topics
  • 40+ PowerPoint lessons
  • Condensed, easy-to-follow revision notes
  • AQA, CIE, Edexcel, Edexcel IAL and OCR curriculum
  • New specification from 2015
  • Just £34 for the lifetime of your studies!

It works out at just 4p a day across the duration of your studies so vs formal education.

For teachers the yearly cost is £72 and this provides full access to every single examination boards. Teachers can also share revision material with their students.

If you’re already logged in to A Level Biology, you can reset your password by visiting your account settings page.

If you’ve forgotten your password and can’t log in to A Level Biology, you can use the password reset form to reset it.

This is usually caused by your web browser caching the page before you logged in.

When you visit the page again, instead of showing you the correct logged in page, your browser shows you the saved version instead.

In most cases, this can be solved by clicking the refresh button in your web browser.

If you have tried to refresh the browser and you are still seeing the logged out page view, then it means you need to force your browser cache to reload. Full instructions on how to do that for your computer can be found at the below link:

http://refreshyourcache.com/en/home/

Our A Level Biology revision toolkit comes with complimentary free samples which you can download before purchasing. You can find examination board specific samples on each of the respective pages.

These are:

Furthermore, we offer free samples of our Examination Booklets, Powerpoint Slides, Mind maps & Quizzes on their respective pages. 

Our A-Level Biology revision toolkit comes with complimentary free samples which you can download before purchasing. You can find examination board specific samples on each of the respective pages.

These are:

We do not offer ‘free material’ other than our samples as we run the site free of advertising. Our loyal subscribers enable us to keep the site up to date with the latest specification and also release brand new material.

When purchasing or upgrading your A Level Biology account to a paid plan, you might experience an error message if your payment method fails.

This is usually because your bank blocked the payment from being processed.

If your payment did fail, the best option is to contact your bank and let them know that the payment you tried to make was approved and that they should whitelist it so that you can try to make the payment again. Once your bank removes that block, you should be free to purchase with no more problems.

Alternatively, if you have a PayPal account, you can choose the PayPal option at the checkout instead. Most banks are more familiar with PayPal payments, so the payment is less likely to get flagged by your bank.

Yes! Many schools in the UK and abroad prefer to submit a purchase order and make payment directly through a bank transfer instead of purchasing online.

To do that, simply fill out our Purchase Order Form with the relevant details and submit it to our support team. Once we receive that, payment information will be sent over to you and your account will be upgraded as soon as we receive the payment.

Our student package is a one time payment so nothing needs to be cancelled. You have access for the duration of your studies.

Teachers, We only want you to stay with A Level Biology if you get true value from it. We’d be sad to see you go, but we have made cancelling your membership very easy.

If you go to your account page, you’ll see the “Disable automatic renewal” button. To cancel, you just need to click that button and your membership will expire at the end of the payment period.

All of our resources are provided for download in PDF or PPT format and most modern computers should be able to open and print them from the File menu.

If you can’t open the PDF resources on your computer, you might need to install the free Adobe Reader software. You can also contact support if you have any trouble and we’ll help you to overcome any technical hiccups!

Our £60 price point is excluding VAT so once you are ready to purchase the standard VAT charge will be applicable. Our membership page clearly states that our pricing is excluding VAT so the charge of £72 is actually correct.

That’s absolutely no problem! All emails include a clear Unsubscribe button within the footer. If you would like to unsubscribe from emails then please click the handy link before contacting support.

Yes. Our membership is a digital product, so we cannot offer any refunds on new purchases. We ask all members to carefully check the samples before subscribing.

To get a refund on a renewal, you can contact support.

We never want to see members leave us however we appreciate that people change careers, move roles or no longer find value in our offering. If you would like your account and all data removed then please contact our support team and we will action this instantly.

It’s impossible for us to monitor all payments and know which payment is assigned to which account. If your finance department has made payment via bank transfer then please contact us with a clear reference, date of payment and organisation who made the payment. With this information, we will be able to upgrade your account without delay.

Unfortunately, username cannot be changed once the account has been created. You can, however, use your email address instead of your username to log in. This can be changed within the account area.

Sometimes there can be a difficulty with downloading our resources. This is usually the case when your computer is part of larger school network and the filename/path becomes too long. Where this is the case, you can change your download path to Desktop before moving it to your server. If this does not help, you can rename the file in your browser to something shorter. If you’re still having trouble, please contact us and we can send you resources directly.

We don't currently offer a monthly payment plan and at this moment in time have no plans to do so long term. We are a small, family-run business so the processing costs and bandwidth of managing monthly payments are just too much.

For Students, our price is just £34 for the duration of your studies. For a typical study period of 2 years, this works out at just 4p a day. We believe this price point is reasonable for the depth of material on offer.

For Teachers, our yearly cost of £72 (Including VAT) is also incredibly competitive given the value of our resources. This works out at just £6 a month or the price of a coffee or two in most cities. For this, you receive access to thousands of Biology resources to help your students achieve their potential in A-Level Biology. These are constantly updated and improved adding even more value to your subscription.

Units no. 3 and 6 of Edexcel IAL are the practical elements of study. We do not offer revision notes on practical elements as that would be challenging. However, in our Edexcel IAL bundle, we have covered all of the theory-based topics.

At this moment we do not offer video revision. We have focused on producing best in class revision material which is more theory-based as opposed to visual.

Our premium revision material is the most comprehensive available on the web. Our members get all of the revision materials they could possibly need to pass their exams, including:

  • Comprehensive exam question booklets
    + over 1000 quiz questions
  • Revision mindmaps covering 50+ topics
  • 40+ PowerPoint lessons
  • Condensed, easy-to-follow revision notes
  • AQA, CIE, Edexcel, Edexcel IAL and OCR curriculum
  • New specification from 2015
  • Just £34 for the lifetime of your studies! (Or £72 a year for the teacher package)

Of course! When you subscribe to A Level Biology you are given access to every single examination board meaning you can cherry pick the material you require.

This helps tutors with students across multiple exam boards and also teachers who have recently moved schools.

Still need to contact us?